Política de Privacidad

1. El Alcance

This policy describes the personal data the Company collects about individuals, how it is processed, shared with third parties, protected, and managed in all related respects.

1.2 This Policy applies to information relating to an identified or identifiable natural person. An identifiable natural person is someone who can be identified directly, or indirectly through additional information we hold or have access to.

1.3 En esta Política, el término "tratamiento" se refiere a cualquier operación que implique el uso o la recogida de Datos Personales, incluida su gestión, estructuración y almacenamiento.

Nuestros servicios están dirigidos al público general y no están destinados a personas menores de 18 años. No recopilamos conscientemente información de menores ni les permitimos utilizar nuestros servicios. Si tomamos conocimiento de que se ha recopilado información de un menor, la eliminaremos sin demora.

2. Qué Datos Personales Tenemos Sobre Usted

When you access our services, channels, or website, we collect personal data. In certain circumstances, we may also request personal data from you directly.

In other cases, we collect your Personal Data by analyzing how you use our Services or support channels, or by receiving your information from third-party partners.

3. Sin Obligación de Divulgar Información Personal

You are not required to provide us with any Personal Data. However, withholding it may prevent us from delivering our Services or restrict your access to the website.

4. Qué Datos Personales Recopilamos

The information collected is not personal data and cannot be used to identify you.

4.3 Personal data you provide to us: any personal data you voluntarily share when connecting through us to a third-party online trading platform.

4.4 Personal information you provide directly to third-party platforms to facilitate transactions: this includes your full name, address, phone number, and email address.

5. Base Legal y Motivos del Tratamiento de Datos Personales

Your personal data is processed by the company for the purposes described in this section, in accordance with the applicable legal basis.

5.3 Contact us by email for more details on the processing carried out to safeguard legitimate interests.

5.4 Below is a list of reasons and legal grounds on which we may use the information you provide to us:

6. Transferencia de Datos Personales a Terceros

La Compañía también puede compartir Datos Personales con terceros que nos prestan servicios, como proveedores de alojamiento, almacenamiento de direcciones IP y análisis de experiencia de usuario.

You may also request that we share specific personal data with third-party trading platforms. In such cases, we will share the personal data you have provided with those platforms, and its use will be governed by their respective privacy policies. Your personal data may be shared with multiple trading platforms.

6.3 The Company may share Personal Data with affiliated entities or business partners. This enables the Company to access resources that support the improvement and development of the products and services offered to its clients.

6.4 Where necessary to protect the rights or assets of third parties, the Company is authorised to disclose Personal Data to regulatory, local, or other official authorities.

6.5 También podremos compartir sus Datos Personales con posibles inversores o compradores, con prestamistas de la Compañía o con cualquier otra empresa del grupo, en el contexto de una transacción de ese tipo (incluida la transferencia o venta de activos de la Compañía o de cualquier empresa del grupo), o en el marco de una fusión, reestructuración, consolidación o proceso concursal de la Compañía o de cualquier otro negocio del grupo.

7. Cookies y Servicios de Terceros

Third-party services, such as advertising providers or analytics companies, may be used on our website. These third parties may also use cookies or similar technologies.

7.2 Cookies are small text files stored on your device each time you visit the website. They collect information about your preferences and browsing behaviour to improve your experience, remember your settings, and personalise the products and services most relevant to you. Cookies are also used for statistical and analytical purposes.

7.3 Some cookies used on this website are session cookies. These are temporarily downloaded to your device and remain active only until you close your browser. Others are persistent cookies, which remain on your device for a set period after your browser is closed. Persistent cookies help the website recognise you as a returning user and allow you to navigate back to the site seamlessly.

7.5 Please be aware that disabling cookies may cause some or all Website features to function incorrectly.

Online Tracking Notice: This service does not currently support Do Not Track signals.

8. Conservación de Datos Personales

8.1 La Empresa conservará sus Datos Personales durante el tiempo necesario para cumplir con la finalidad del tratamiento descrita en esta Política, o por períodos más prolongados según lo permitan las leyes, reglamentos y disposiciones aplicables.

We will share your information with third-party trading platforms for a period of 12 months. If you consent, we will continue sharing your data for a further 12 months.

We periodically review the personal data we hold to confirm it is still necessary to retain.

9. Transferencias Internacionales

9.1 Your personal data may be transferred to other countries, including to third countries or international organisations. The Company takes all necessary measures to protect the personal data you provide and to ensure that those who process it respect your rights and have access to effective legal remedies.

9.3 The Company can provide information about the security measures it uses to protect your Personal Data when transferred to third countries or international organisations. To request this information, contact us at: support@rocainverazgo.com

10. Seguridad de los Datos Personales

10.1 We have implemented appropriate organisational and technical measures to protect Personal Data against accidental or unlawful destruction, loss, or alteration.

We cannot guarantee that your Personal Data will be kept free from errors, nor can we be held liable for intangible, incidental, or consequential damages arising from the use or disclosure of Personal Data. This includes Personal Data disclosed due to transmission errors, unauthorised third-party access, or any other cause beyond our control.

In certain circumstances, we may be legally or otherwise obligated to share your Personal Data with third parties, such as public authorities. In these situations, we have no control over how those third parties handle or protect your Personal Data.

Transmitting personal data over the internet cannot be guaranteed to be completely secure. The Company cannot guarantee the security of any personal data you send to us online.

11. Hipervínculos a Sitios Web de Terceros

The website includes links to third-party sites and applications that are not under the Company's supervision. We are not responsible for the collection or processing of Personal Data by those sites or applications. This Policy does not apply to actions taken through them.

11.2 When accessing any third-party website or application, we recommend reading its privacy policy before deciding to use it. We also advise caution when sharing any personal data with third parties.

12. Modificaciones a Esta Política

This Policy may be updated at any time. Any changes will be communicated by publishing the revised Policy on our website.

12.2 Cuando realicemos cambios significativos a esta Política, le notificaremos a través de los medios que consideremos apropiados y publicaremos un aviso en nuestro sitio web.

12.3 Unless otherwise specified, any amendments take effect upon publication of the revised Policy.

13. Sus Derechos

You have the right to request that we verify the accuracy of your Personal Data, correct any errors, and delete any Personal Data we no longer require. You may also restrict the scope of how your personal data is processed.

If you are an EEA resident, please refer to this page. These rights apply to the personal data you provide to us. To exercise your rights, send an email to the address below.

13.3 Derechos de acceso Usted tiene derecho a verificar la exactitud de los Datos Personales que se procesan sobre usted y a acceder a ellos. La Empresa proporcionará una copia electrónica de sus Datos Personales en curso de tratamiento y podrá cobrar una tarifa razonable por copias adicionales. Si lo solicita, los datos se pondrán a disposición en formato electrónico. El ejercicio de este derecho no puede menoscabar los derechos y libertades de terceros. Si una solicitud perjudica los derechos de otra persona, la Empresa podrá denegarla o limitarla en consecuencia.

13.4 Right of Rectification The Company is entitled to rectify inaccurate Personal Data. You have the right to request that any incomplete Personal Data concerning you be corrected, taking into account the purpose of the processing.

13.5 Right to Erasure The following grounds apply: (a) the personal data is no longer necessary for the purpose for which it was collected or processed; (b) you withdraw your consent and no legal basis for processing exists; (c) you object, on grounds relating to your particular situation, to the processing of personal data concerning you where that processing is based on our legitimate interests or those of a third party; (e) the personal data has been processed unlawfully; or (f) the personal data must be erased to comply with a legal obligation. This right does not apply where processing is necessary (a) to comply with a legal obligation under European Union or Member State law; or (b) to establish, exercise, or defend legal claims.

13.6 Processing Restrictions If you have concerns about the accuracy of your Personal Data, you may request that the Company restrict its processing. Where such a restriction is in place, your Personal Data may only be retained with your consent, to establish, exercise, or defend legal rights, to protect the rights of another individual, or where a significant public interest ground exists within the European Union or a Member State.

13.7 Right to Data Portability Where processing is carried out by automated means and is based on your consent or a contract to which you are a party, you have the right to receive the personal data you have provided to the Company and to request that it be transferred directly to another controller, where technically feasible. Exercising your right to data portability does not affect your rights under the right to erasure. The right to data portability must not adversely affect the rights and freedoms of third parties.

13.8 Derecho de oposición Puede oponerse en cualquier momento al uso de sus Datos Personales basado en intereses legítimos perseguidos por la Empresa o un tercero, incluida la elaboración de perfiles sustentada en dichos intereses. Si la Empresa establece motivos legítimos imperiosos para el tratamiento, solo podrá continuar con dicho tratamiento si usted no demuestra que sus derechos, libertades o intereses prevalecen sobre esos motivos, o que el tratamiento es necesario para el ejercicio, establecimiento o defensa de derechos legales. En materia de marketing directo, tiene derecho a oponerse en todo momento al tratamiento de los Datos Personales que le conciernan.

13.9 Right to Withdraw Consent You may withdraw your consent to our processing of your Personal Data at any time. Withdrawal does not affect the lawfulness of any processing carried out prior to that point. You have the right to lodge a complaint with your supervisory authority. You may do so with any supervisory authority established by a Member State to protect the fundamental rights of individuals in relation to the processing of Personal Data within the European Union. EU and Member State law may restrict your rights regarding your Personal Data, as set out in this section 13.

We will provide the information requested under the rights set out in section 13 of this agreement within one month of receiving your request. Where necessary, this period may be extended by up to two months, depending on the nature and volume of requests received. We will notify you of any extension, along with the reasons for it, within one month of receiving your request.

Subject to Article 13 of the applicable law, information requested under your data rights will be provided free of charge. Where a request is manifestly unfounded or excessive — particularly where repetitive — we may charge a reasonable fee to cover the administrative costs of providing the information or taking the requested action. We may also decline to act on the request.

If we are unable to verify the identity of the person who submitted a request, we may ask the requester to provide reasonable means of identification.